AH-SAI-YEE PRIVACY POLICY
Last updated: 04/12/25
1. OVERVIEW
This Privacy Policy explains how AH-SAI-YEE Pty Ltd (“we”, “us”, “our”) collects, uses, stores
and protects your personal information when you visit ah-sai-yee.com.au (including ah-sai-
yee.webflow.io) or interact with our services online or in-store. We comply with the Privacy
Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches
(NDB) scheme.By using our website or providing information, you agree to this Privacy Policy.
2. WHAT PERSONAL INFORMATION WE COLLECT
2.1 Information you provide directly:
- Name, email, phone number
- Date of birth
- Delivery or billing details
- Loyalty program details
- Information via website forms (contact, feedback, franchise enquiries)
- Social media handles
2.2 Information collected automatically:
- IP address, device and browser information
- Pages viewed, website behaviour
- Cookies and analytics tracking
- Approximate location
2.3 Loyalty Program Information:- Points balance
- Purchase history
- Preferred store
- Behaviour analytics
2.4 Franchise Enquiry Information:
- Contact details
- Business background
- Investment information
- Location preferences
2.5 In-Store Information:
- CCTV footage
- Payment method (processed via Square; we do not store card numbers)
- Loyalty usage data
3. HOW WE USE PERSONAL INFORMATION
We use information to:
- Provide and improve services
- Manage loyalty programs
- Respond to enquiries
- Process franchise requests
- Conduct analytics and optimise operations
- Send marketing (you may opt out anytime)
- Comply with Australian law
4. LEGAL GROUNDS FOR PROCESSING
We process personal information based on:
- Consent
- Legitimate business interests
- Contractual necessity (e.g., loyalty program)
- Legal obligations
5. ANONYMITY & PSEUDONYMS (APP 2)
Where lawful and practicable, you may interact with us anonymously or using a
pseudonym. Certain services require accurate identification (loyalty accounts, franchise
enquiries).
6. COOKIES & TRACKING
We use cookies to improve functionality, personalise content, analyse usage and deliver
advertising. You may disable cookies via your browser.
7. DISCLOSURE OF PERSONAL INFORMATION
We may disclose information to:
- Webflow (hosting)
- Square (payments, loyalty)
- Email/SMS providers
- Advertising platforms (Meta, TikTok, Google)
- Cloud storage/analytics tools (Google)We never sell personal information.
8. OVERSEAS DISCLOSURES
Some service providers may store information overseas, including:
- United States
- European Union / EEA
- Singapore
We take reasonable steps to ensure overseas providers comply with APP requirements.
9. HOW WE PROTECT YOUR INFORMATION
Safeguards include:
- Secure cloud systems
- Access controls
- Encryption where applicable
- Staff confidentiality requirements
- Monitoring and risk mitigation
10. ACCESSING & CORRECTING INFORMATION
You may request access or correction by emailing support@ah-sai-yee.com. We may need to
verify your identity. We aim to respond within 30 days. If access is refused, we will provide
reasons where reasonable.
11. DIRECT MARKETING & OPTING OUT (SPAM ACT 2003)
We may send marketing communications if:
- You consent
- It complies with the Spam Act
You may opt out by:
- Clicking “unsubscribe”
- Replying STOP to SMS
- Emailing support@ah-sai-yee.com
12. DATA BREACHES (NDB SCHEME)
If a data breach is likely to cause serious harm, we will:
- Notify affected individuals
- Notify the OAIC
- Take steps to mitigate damage
13. CHILDREN & YOUNG PEOPLE
We do not knowingly collect data from children under 13 without parental consent. Parents
may request deletion of a child’s information.
14. THIRD-PARTY LINKS
We are not responsible for the privacy practices of external websites (e.g., Instagram,
TikTok, Google Maps).
15. DATA RETENTION
We retain data only as long as necessary for business or legal requirements. CCTV footage is
kept for a limited period unless required for investigation.
16. COMPLAINTS
To make a privacy complaint:
Email: info@ahsaiyee.com.au
Mail: Privacy Officer, MCRA SERVICES Pty Ltd, Adelaide SA, Australia
If unresolved, you may contact the Office of the Australian Information Commissioner
(OAIC):
www.oaic.gov.au | 1300 363 992 | GPO Box 5288 Sydney NSW 2001
17. CHANGES TO THIS POLICY
We may update this Privacy Policy. Updates take effect upon posting.
18. CONTACT US
MCRA SERVICES Pty Ltd
Email: info@ahsaiyee.com.au
Location: Adelaide, South Australia
